10 general skills or competencies (Job family competencies) for Sales Support Representative I
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Identifies the tools and techniques of prospecting in the industry.
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Level 2 Behaviors
(Light Experience)
Enters prospective client contact information and prospecting activities into the sales management system.
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Level 3 Behaviors
(Moderate Experience)
Makes targeted outbound calls to develop a connection through personalization for the prospecting process.
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Level 4 Behaviors
(Extensive Experience)
Oversees the revenue growth from new business prospecting to closing high-volume sales deals.
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Level 5 Behaviors
(Mastery)
Establishes new business contacts through a variety of prospecting activities.
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Skill definition-Performing sales activities, plans, and strategies to secure the growth of the business.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools and systems in the sales function.
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Level 2 Behaviors
(Light Experience)
Works with specific sales tools to make sales prospecting easier.
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Level 3 Behaviors
(Moderate Experience)
Maintains strategic relationships with market, business, and other support functions.
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Level 4 Behaviors
(Extensive Experience)
Oversees the alignment between various business teams and sales functions to meet business goals.
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Level 5 Behaviors
(Mastery)
Develops an overall metrics system to assess the performance of an organization's sales function.
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9 soft skills or competencies (core competencies) for Sales Support Representative I
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
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Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
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Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
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Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
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Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
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Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Lists the necessary actions before, during, and after a meeting.
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Level 2 Behaviors
(Light Experience)
Plans and organizes regular weekly, monthly, and quarterly internal meetings.
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Level 3 Behaviors
(Moderate Experience)
Organizes remote and virtual meetings leveraging various tools.
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Level 4 Behaviors
(Extensive Experience)
Initiates and organizes ad-hoc meetings for emergency situations.
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Level 5 Behaviors
(Mastery)
Keeps up on the latest meeting management trends to update internal best practices.
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Summary of Sales Support Representative I skills and competencies
There are 0 hard skills for Sales Support Representative I.
10 general skills for Sales Support Representative I, Prospecting, Sales Function, Sales Operations, etc.
9 soft skills for Sales Support Representative I, Products And Services, Meeting Management, Self-Motivation, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Representative I, he or she needs to be proficient in Products And Services, be proficient in Meeting Management, and be proficient in Self-Motivation.